Privacy Policy

1. Introduction

Welcome to CodeSpring.app (“CodeSpring,” “we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software services.

By creating an account or using CodeSpring, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you register or subscribe to CodeSpring, or sign up for our webinars and events, we may collect:

• Name
• Email address
• Phone number (when provided for webinars, support, or other services)
• Billing and payment information
• Account credentials
• Any other information you choose to provide when contacting us

Phone Number Collection and Consent

By providing your phone number to CodeSpring through any channel (including but not limited to webinar registrations via WebinarJam, software sign-ups, contact forms, or any other lead generation forms),you expressly consent to receive marketing calls from CodeSpring regarding our products, services, webinars, and related offerings.

WebinarJam Registration: When you register for our webinars through WebinarJam and provide your phone number, you are explicitly opting in to receive follow-up calls from CodeSpring about the webinar, related content, and our services. These calls may include reminders, post-webinar follow-ups, and information about CodeSpring products and services.

This consent includes:

• Live calls from our team members
• Follow-up calls regarding webinar registrations and attendance
• Marketing and promotional calls about CodeSpring services
• Customer support and service-related calls

Important: We do NOT sell, share, or transfer your phone number to third-party marketing companies. Your phone number is used exclusively by CodeSpring for direct communication with you.

Information Collected Automatically

When you use CodeSpring, we automatically collect certain information to improve our services, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Log data (usage events, timestamps, errors)
• Cookies and similar technologies

Analytics & Usage Tracking

We use PostHog.com to track how users interact with our app. This includes:

• Feature usage (e.g., which tools you access)
• Clicks, navigation paths, and actions within the app
• Error and performance data

Session Recordings

To better understand user experience, we may use screen recording features within PostHog. This allows us to see how you navigate and interact with the platform. These recordings are:

• Stored securely within our analytics system
• Used solely for improving product performance and usability
• Not shared with any third parties

3. How We Use Your Information

We use your personal and usage information for purposes including:

• Providing and maintaining the Service
• Processing purchases and payments
• Improving features and user experience
• Troubleshooting issues and monitoring performance
• Responding to inquiries and providing support
• Complying with legal obligations

4. Telephone Communications and TCPA Compliance

Calling Hours and Frequency

CodeSpring adheres to the Telephone Consumer Protection Act (TCPA) and related regulations. We will only contact you by phone during the following hours:

• Calling Hours: 10:00 AM to 6:00 PM in your local time zone
• Days: Monday through Saturday (excluding federal holidays)
• Frequency: We limit our calls to a reasonable frequency to avoid excessive contact

Do-Not-Call Compliance

CodeSpring maintains strict compliance with Do-Not-Call regulations:

• We screen all phone numbers against the National Do-Not-Call Registry
• We maintain an internal Do-Not-Call list for users who opt out
• We honor all opt-out requests within 24-48 hours
• We will not call numbers on the Do-Not-Call Registry unless you have provided explicit prior written consent

Opt-Out Methods

You have multiple ways to opt out of telephone communications from CodeSpring at any time:

• During a Call: Simply tell our representative you wish to opt out or be placed on our Do-Not-Call list
• Text Reply: Reply “STOP” to any text message from us
• Email: Send an opt-out request to support@codespring.app
• Phone: Call our support team and request to be added to our Do-Not-Call list
• Written Request: Send a written opt-out request to our registered business address

All opt-out requests are processed promptly, and you will be removed from our calling lists within 24-48 hours. Please note that opting out of calls does not affect your ability to use CodeSpring services.

Caller Identification

When we call you, we will always:

• Clearly identify ourselves as calling from CodeSpring
• State the purpose of our call
• Provide a valid callback number
• Respect your time and preferences

Record Keeping and Consent Documentation

We maintain comprehensive records of:

• When and how you provided your phone number and consent
• The specific consent language displayed at the time of collection
• Timestamps of all opt-in and opt-out requests
• Call logs and communication history
• Do-Not-Call list updates and suppressions

5. How We Share Your Information

We do not sell your personal information. We may share your information only in these circumstances:

• With trusted service providers who help us operate the Service (e.g., payment processors, analytics providers)
• To comply with legal obligations or enforce agreements
• To protect the rights, property, and safety of CodeSpring, our users, or others
• With your consent or at your direction

Phone Number Sharing: We explicitly do NOT share, sell, or transfer your phone number to third-party marketing companies. Your phone number is used exclusively by CodeSpring for direct communication purposes as described in this policy.

6. Data Security

We implement comprehensive technical and organizational safeguards to protect your personal information, including your phone numbers and contact details:

• Encryption of data in transit and at rest
• Secure servers with restricted access controls
• Regular security audits and updates
• Employee training on data protection and privacy
• Secure storage of consent records and opt-out preferences

While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access a copy of your personal data
• Correct inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Opt out of marketing calls at any time using the methods described in Section 4
• Request removal from our calling lists

To exercise these rights, contact us at support@codespring.app.

8. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure data protection in accordance with this Privacy Policy. As a UK-based company serving international clients, we comply with applicable data protection laws including GDPR where applicable.

11. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Phone numbers and consent records are retained in accordance with TCPA requirements and for the duration needed to demonstrate compliance with applicable telecommunications laws.

12. State-Specific Requirements

Certain U.S. states have additional requirements for telephone communications. We comply with all applicable state-specific telemarketing laws, including but not limited to:

• California Consumer Privacy Act (CCPA) requirements
• State-specific calling time restrictions
• Frequency limitations in states with mini-TCPA laws
• Additional consent requirements where applicable

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be effective upon posting with the “Last Updated” date revised. We will notify you of material changes that affect how we handle your phone number or calling practices.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: